Terms & Conditions

1. Acceptance of These Terms

These Terms and Conditions (the “Terms”) are a binding agreement between WellNestHQ Inc., doing business as WellNest (“WellNest,” “the Company,” “we,” “us,” or “our”), and you (the “User,” “you,” or “your”). These Terms, together with any documents expressly incorporated by reference, including our Privacy Policy and Affiliate Disclosure, govern your access to and use of www.wellnesthq.com and all related websites, landing pages, downloadable guides and eBooks, email communications, social-media content, assessments, memberships, software, applications, and any other products or services we offer (collectively, the “Platform” or “Services”).

By accessing or using the Platform, creating an account, subscribing to our emails, downloading any content, purchasing any product, or otherwise engaging with the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. When you purchase a paid product or subscription, or subscribe to our emails, you will be asked to actively confirm your agreement to these Terms (for example, by checking a box). If you do not agree, you must not use the Platform.

We may update these Terms from time to time (see Section 25). For paid subscribers, we will provide advance notice of material changes as described in that section.

2. Eligibility & Age

The Services are intended for adults. You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to create an account, make a purchase, or enter into these Terms. By using the Services you represent that you meet this requirement and that any information you provide is accurate.

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18. Our content frequently discusses risks to children’s health, but it is written for the responsible adults who protect them. If you believe a minor has provided us personal information, contact us at legal@wellnesthq.com and we will delete it.

3. Company Identity & Jurisdiction

WellNest is a corporation incorporated federally under the Canada Business Corporations Act, with its registered office in the Province of Ontario, Canada. We operate the Platform from Ontario.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Dispute resolution and the courts that apply are described in Section 22.

The Platform is operated from Canada and serves users in Canada, the United States, and beyond. Home-health standards, codes, and regulatory thresholds vary by jurisdiction; we make no representation that every reference in the Content matches the rules where you live, and you are responsible for compliance with the laws, standards, and regulatory thresholds of your own jurisdiction.

References to Canadian and Ontario-specific data, regulations, guidelines, and government bodies (including Health Canada, the Public Health Agency of Canada, the U.S. Environmental Protection Agency, the World Health Organization, and the Canadian Association of Radon Scientists and Technologists (CARST)) are illustrative and informational only. Users outside these regions are responsible for identifying the standards and thresholds applicable where they live.

4. The Services We Offer

WellNest is a digital-first home-wellness platform providing plain-language education, guided testing information, results interpretation, and related resources. Our Services currently include, and may in the future expand to include:

• Free educational resources: including the “9 Invisible Home Risks” guide and other free guides, eBooks, and newsletters;
• The Home Wellness Audit (the “Audit”): a paid, one-time digital product that produces a personalized risk score and plain-English action plan based on the information you provide;
• Memberships and subscriptions: recurring paid plans offering ongoing guidance, resources, and records (where and when offered); and
• Software and applications: web and/or mobile tools to help you log, track, and receive reminders about home-maintenance and home-health tasks (where and when offered).

We may add, change, suspend, or discontinue any part of the Services at any time. Terms specific to paid products appear in Sections 8–10; terms specific to software and accounts appear in Sections 5 and 14.

5. Account Registration & Security

Certain Services require you to create an account or provide your name and email. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at support@wellnesthq.com of any unauthorized use. We are not liable for any loss arising from your failure to protect your credentials. We may suspend or terminate accounts as described in Section 23.

6. Educational Content Only: Not Professional Advice

All content published or made available by the Company, including website articles, blog posts, downloadable guides and eBooks, email newsletters, social-media posts, videos, infographics, assessments, action plans, and any other materials (collectively, “Content”), is provided for general educational and informational purposes only.

6.1 Not Medical Advice

The Company is not a healthcare provider, medical practitioner, or licensed health authority. Nothing in the Content constitutes medical advice, diagnosis, treatment, or clinical assessment, and no doctor–patient or other professional relationship is created. Any health-related information, including information about radon, carbon monoxide, cancer risk, respiratory conditions, or other health outcomes, is drawn from publicly available research and government publications and must not be relied upon as a substitute for professional medical consultation.

Always consult your physician or a qualified healthcare provider regarding any medical condition, symptoms, or health concerns, including symptoms that may be referenced in the Content, such as headache, nausea, cough, wheeze, fatigue, or shortness of breath. Never disregard or delay seeking professional medical advice because of something you read on the Platform.

6.2 Not Environmental, Safety, or Technical Advice

Statements regarding radon, carbon monoxide, particulate matter, mold, volatile organic compounds, asbestos, lead, PFAS, microplastics, fire risk, electrical systems, plumbing, water quality, and related environmental or structural topics are general informational summaries only. They are not a substitute for a site-specific assessment by a qualified, licensed, or certified professional in your jurisdiction, which may include, without limitation, a certified radon measurement professional, a licensed industrial hygienist, a certified asbestos inspector, a licensed plumber, a certified water-testing laboratory, a licensed home inspector, a fire-protection specialist, a professional safety engineer, your local fire department, or your local public-health authority. The Company has not inspected your home and makes no representation about the conditions in any specific property.

WellNest and its team are home-wellness educators. Nothing we publish or provide, including the Audit and our other digital products, replaces or constitutes a professional safety, fire, or code evaluation by a licensed home inspector, firefighter, fire-protection or safety engineer, licensed contractor, or code-compliance official.

6.3 No Diagnostic or Causal Claims

Associations described between environmental exposures and health outcomes reflect statistical associations at a population level as reported in the cited literature. They do not establish causation in any individual case, nor do they predict the likelihood of any particular outcome for any specific reader, child, or household.

6.4 No Testing or Remediation Instructions

Nothing in the Content should be interpreted as instructions to independently test, sample, remove, disturb, repair, or remediate any material, system, or condition in a home. Disturbing materials that may involve radon entry points, asbestos, lead, mold, or other hazardous substances without proper training, equipment, and legal authorization can cause serious injury or illness and may violate applicable law. Engage a qualified, licensed, or certified professional for all testing and remediation.

6.5 Assumption of Risk, Local Codes & Legal Compliance

You access the Content and act on it at your own risk. You are solely responsible for verifying and complying with all requirements that apply to your home and jurisdiction, including, without limitation, fire codes; smoke-alarm and carbon-monoxide-alarm requirements; building, electrical, and plumbing codes; ventilation standards; and other health, safety, and building regulations. These requirements vary significantly by location and change over time. You must consult your local fire department, building or code-enforcement authority, or an appropriately licensed professional to confirm what applies to your home and to ensure full legal compliance. The Company does not assume responsibility for your compliance, or non-compliance, with any law, code, standard, or regulation.

7. The Home Wellness Audit: Results Disclaimer

The Home Wellness Audit produces a risk score and action plan generated automatically from the answers you provide. It is a self-paced, educational tool designed to increase general awareness of potential home risks. It is not a professional home inspection, environmental test, engineering evaluation, or medical diagnosis, and it does not replace a professional on-site evaluation.

Your results depend entirely on the accuracy and completeness of the information you enter, reflect general risk factors rather than measured conditions in your specific home, and do not confirm the presence, absence, or level of any hazard. Actual conditions can only be established by appropriate testing or inspection performed by a qualified professional. The action plan describes general options for your consideration, not a directive or a guarantee that any particular action is appropriate, sufficient, or safe for your circumstances. You are solely responsible for decisions you make based on your results.

No audit can identify every hazard. We do not guarantee that the Audit detects or catches 100% of the potential hazards in your home, and we do not guarantee that completing the Audit, or following any suggestion in your action plan, will prevent property damage, injury, fire, illness, or loss of life. The Audit is one input to help you prioritize, not a warranty of safety.

8. Fees, Billing, Taxes & Payment

8.1 Prices and currency. Unless otherwise clearly stated at checkout, all prices are displayed and charged in United States Dollars (USD). The price and a description of each product, together with any applicable taxes and fees, are shown to you before you complete your purchase.

8.2 Taxes. Prices exclude applicable taxes unless stated. You are responsible for any sales, use, value-added, GST/HST, or similar taxes, which will be added at checkout where required.

8.3 Payment. Payments are processed by third-party payment processors (for example, Stripe or PayPal, made available through our platform provider). By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our payment processor) to charge the total amount, including taxes and fees. Your payment is also subject to the applicable processor’s own terms and privacy policy. We do not receive or store your full payment-card number ourselves.

8.4 Confirmation and copy of contract. After a purchase, we will send a confirmation and receipt to the email you provide, including a link to the version of these Terms in effect at the time of your purchase. Please retain it for your records.

8.5 Accuracy. We make reasonable efforts to display prices accurately. In the event of an obvious pricing error, we reserve the right to cancel the affected order and refund any amount charged.

9. Refunds: The WellNest Ironclad Guarantee

We stand behind everything we sell.

To request a refund under this Guarantee, contact us at support@wellnesthq.com within 30 days of your purchase. Approved refunds are issued to your original payment method. For recurring subscriptions, the Guarantee applies to your most recent payment; you may also cancel at any time as described in Section 10.

Products bought through affiliate or partner links are not covered by this Guarantee. This Guarantee applies only to products and services you purchase directly from WellNest. Anything you buy from a third party through an affiliate, partner, or referral link is governed by that seller’s or manufacturer’s own refund, return, and warranty policies, WellNest is not a party to those purchases and cannot refund them (see Section 11).

This Guarantee is the primary refund mechanism for all direct WellNest purchases. Outside the 30-day Guarantee window, and except where mandatory consumer-protection law provides a non-waivable cancellation or refund right (in which case that law governs, see Section 16.2), purchases are final and non-refundable once delivered, generated, or accessed. If you experience a technical problem accessing what you purchased, contact us and we will make it right regardless of the 30-day window.

10. Subscriptions & Auto-Renewal

This Section applies where and when WellNest offers recurring paid plans (for example, membership tiers). If you have only purchased the one-time Audit, only Sections 8–9 apply to that purchase.

10.1 Automatic renewal. Subscriptions automatically renew at the end of each billing cycle (for example, monthly or annually) at the then-current rate, using your payment method on file, until you cancel. The billing cycle and price are disclosed to you before you subscribe.

10.2 Easy cancellation. You may cancel at any time through your account dashboard or by emailing support@wellnesthq.com. Cancellation is as easy as sign-up. Cancellation takes effect at the end of the current billing period; you retain access until then, and, except where required by law, partial-period fees are non-refundable.

10.3 Advance notice. Where required by applicable law, we will provide advance notice and any renewal reminders before a renewal charge, and honor any legally required cancellation and refund rights. This Section is intended to comply with applicable automatic-renewal and “click-to-cancel” requirements, including in the United States.

10.4 Price changes. We may change subscription pricing on a going-forward basis; we will notify affected subscribers in advance, and changes apply at your next renewal.

11. Affiliate Relationships & Third-Party Products

The Company participates in affiliate marketing programs and may work with influencers, brand partners, and product manufacturers. The Platform may contain links to third-party products, services, or retailers (collectively, “Affiliate Products”). When you click certain links or make a purchase, the Company may earn a commission or other compensation at no additional cost to you.

THE COMPANY EXPRESSLY DISCLAIMS ANY ENDORSEMENT, GUARANTEE, OR WARRANTY WITH RESPECT TO ANY AFFILIATE PRODUCT, THIRD-PARTY SERVICE, OR EXTERNAL WEBSITE. The inclusion of any Affiliate Product does not constitute:

• an endorsement, recommendation, or approval of the product, service, company, or website;
• a warranty that the product is safe, effective, fit for purpose, or suitable for your circumstances;
• a representation that we have independently tested, verified, or evaluated it;
• a guarantee of quality, accuracy, availability, or delivery; or
• advice that any particular product is appropriate for your home, family, health status, or location.

All purchases of Affiliate Products are transactions solely between you and the third-party seller. The Company is not a party to those transactions and accepts no responsibility for the quality, safety, fitness, performance, or delivery of any Affiliate Product, nor for any dispute between you and a seller. Any refund, return, exchange, warranty, or support for an Affiliate Product is governed solely by the applicable seller’s or manufacturer’s own policies, not by WellNest or the WellNest Ironclad Guarantee (Section 9).

Disclosure. Consistent with applicable disclosure requirements, including the U.S. Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials (16 CFR Part 255) and Canadian disclosure standards, any content involving a material connection (such as an affiliate, sponsorship, or paid-influencer relationship) will be clearly and conspicuously disclosed, using language such as “affiliate link,” “sponsored,” “ad,” or equivalent. Our full Affiliate Disclosure is incorporated into these Terms by reference.

12. Statistics, Third-Party Sources & Currency of Information

The Content may reference third-party studies, government data, and statistics. The Company does not control or guarantee the accuracy, methodology, currency, or conclusions of any third-party source. Cited figures, including risk percentages, mortality estimates, and exposure thresholds, are reproduced for educational purposes and may have been superseded, revised, or contested by later research.

Government guideline values and action levels (including Health Canada’s radon action level of 200 Bq/m³ and the WHO reference level of 100 Bq/m³) are updated periodically. Verify current thresholds with the applicable authority (Health Canada, U.S. EPA, WHO, or your local equivalent) before acting. The Company is under no obligation to update the Content, and makes no guarantee that any statement remains current, accurate, or complete at the time you access it.

Safety guidelines, codes, standards, and recommended practices change over time. While we strive for accuracy, we do not warrant that the Content is complete, current, or error-free, and we do not guarantee that it identifies every potential household hazard or reflects the most recent applicable code or standard.

13. Intellectual Property

All Content on the Platform, including text, graphics, logos, images, videos, infographics, downloadable guides and eBooks, assessments, audits, and software, is the property of the Company or its licensors and is protected by Canadian, U.S., and international intellectual-property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Platform and to use purchased or downloaded Content solely for your personal, non-commercial, single-household use.

You may not reproduce, distribute, resell, sublicense, modify, create derivative works from, publicly display, republish, white-label, or transmit any Content without our prior written consent. In particular, purchased items and downloads may not be used for commercial purposes, including home inspections, real-estate listings, contractor or consulting services, or resale to third parties, without a separate written commercial-license agreement from the Company.

Copyright complaints. We respect intellectual-property rights and expect our users to do the same. If you believe content on the Platform infringes your copyright, send a written notice to legal@wellnesthq.com that includes: (a) your contact information; (b) identification of the copyrighted work you claim was infringed; (c) identification of the material you claim is infringing and where it is located on the Platform; (d) a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder’s behalf. We will review valid notices and may remove or disable access to the material, and we may remove content and terminate the accounts of repeat infringers. This process is intended to be consistent with the U.S. Digital Millennium Copyright Act (DMCA) and applicable Canadian copyright law.

14. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose or in violation of these Terms; (b) access, scrape, harvest, or copy the Platform or its data by automated means except as expressly permitted; (c) reverse-engineer, decompile, or attempt to derive source code from any software we provide; (d) interfere with or disrupt the integrity or performance of the Services; (e) attempt to gain unauthorized access to any account, system, or network; (f) upload malware or transmit unsolicited or bulk communications (spam); (g) impersonate any person or misrepresent your affiliation; or (h) post, upload, or transmit any content that is unlawful, hateful, harassing, threatening, abusive, defamatory, obscene, sexually explicit, or that infringes or misappropriates any third party’s intellectual-property, privacy, or other rights. We may investigate and take appropriate action, including removing content, and suspending or terminating your access, for any violation.

15. User Submissions

If you submit content to us, including reviews, testimonials, comments, community posts, or feedback (“Submissions”), you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, and distribute the Submission in connection with operating and promoting the Services. You represent that you own or have the rights to your Submission and that it does not violate any law or third-party right. We are not obligated to publish or retain any Submission and may remove Submissions at our discretion. We do not restrict you from sharing honest opinions or reviews about the Company.

16. Disclaimer of Warranties

16.1 THE PLATFORM AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components, or that defects will be corrected. Your use of, and reliance on, the Platform and any Content is at your sole risk.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, CONTRIBUTORS, AND AGENTS (“COMPANY PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF HEALTH, LIFE, PROPERTY, PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH:

• your access to or use of (or inability to use) the Platform or any Content;
• any reliance on Content, including health, environmental, or technical information;
• any purchase of or reliance on an Affiliate Product or third-party service;
• any errors, omissions, inaccuracies, or outdated information in the Content;
• any personal injury, health outcome, or property damage arising from any environmental, structural, mechanical, or safety condition in your home, or the failure or malfunction of any device intended to detect or mitigate such a condition;
• any fire, fire loss, smoke or carbon-monoxide event, or the failure or malfunction of any alarm, detector, or other safety device;
• your compliance or non-compliance with any fire code, building code, or other law, regulation, or standard; or
• any other matter relating to the Platform or Services,

whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

Aggregate cap. To the maximum extent permitted by law, the total aggregate liability of the Company Parties for all claims relating to the Services shall not exceed the greater of (a) the total amounts you paid to the Company in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $100.

Savings clause. Nothing in this Section excludes or limits liability that cannot be excluded or limited under applicable law (including the non-waivable consumer rights described in Section 16.2, and liability for fraud or for death or personal injury caused by negligence where such limitation is prohibited). Where liability cannot be fully excluded, it is limited to the minimum extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company Parties from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform or any Content; (b) your violation of these Terms; (c) your reliance on any Affiliate Product or third-party service; (d) any Submission you provide; or (e) your violation of any applicable law or the rights of any third party.

19. Links to Third-Party Websites

The Platform may contain links to third-party websites and services not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party site. Inclusion of a link does not imply endorsement. Your use of any third-party site is at your own risk, and we encourage you to review the terms and privacy policies of every site you visit.

20. Electronic Communications & Email Consent

By providing your email address or creating an account, you consent to receive electronic communications from us, including transactional messages (such as receipts, account notices, and updates to these Terms). With your consent, we also send marketing communications such as newsletters and offers.

We manage marketing consent consistent with Canada’s Anti-Spam Legislation (CASL) and other applicable laws: our marketing emails identify us, include a valid contact and postal address, and offer a working unsubscribe link in every message. You may withdraw marketing consent at any time; we will still send necessary transactional messages related to your purchases or account.

21. Privacy

Your use of the Platform is also governed by our Privacy Policy, incorporated by reference and available at www.wellnesthq.com/privacy. It explains what personal information we collect (such as your name, email, and the location and home details you provide in the Audit), how we use and protect it, and your choices. Where we would share your personal information with a third party for that party’s own purposes, we will obtain your express, opt-in consent at the point of collection (for example, an unchecked consent checkbox on the relevant form). By using the Platform, you consent to the practices described in the Privacy Policy.

If we become aware of a security incident affecting your personal information that creates a real risk of significant harm, we will notify you and the applicable regulator as required by PIPEDA, applicable provincial law, and applicable U.S. state law.

22. Dispute Resolution & Governing Law

22.1 Let’s talk first. Most concerns can be resolved quickly. Before starting any formal proceeding, please contact us at support@wellnesthq.com (or legal@wellnesthq.com for legal notices) so we can try to resolve the matter informally.

22.2 Governing law. These Terms and any dispute are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

22.3 Consumers in Canada. Nothing in these Terms requires an Ontario or other Canadian consumer to give up any right to commence or participate in a proceeding, including a class proceeding, or any other non-waivable right under the Consumer Protection Act, 2002 or other applicable consumer-protection law. For such consumers, disputes may be brought in the courts of Ontario, and you and the Company each consent to the jurisdiction of those courts.

22.4 Users outside Canada. To the extent permitted by the law applicable to you, you agree to bring any dispute in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and the Company submit to the exclusive jurisdiction of the courts located in Ontario, Canada, except where mandatory local law grants you the right to bring proceedings in your home jurisdiction.

23. Termination & Suspension

We may suspend or terminate your access to the Services, in whole or in part, at any time, including for violation of these Terms, suspected unlawful conduct, or to protect the Services or other users. You may stop using the Services at any time and may cancel any subscription as described in Section 10. Sections that by their nature should survive termination, including Sections 6, 7, 11, 13, 16, 17, 18, and 22, will survive.

24. Force Majeure

The Company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic or epidemic, government action, changes in law, labour disputes, power or internet failures, cyberattacks, or other technical disruptions.

25. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the “Last Updated” date and post the current version on the Platform. For registered users and paid subscribers, we will provide notice of material changes, by email or a prominent notice on the Platform, at least 30 days before they take effect, except where an immediate change is required by law or to address a security or legal risk. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree, stop using the Services and, if applicable, cancel your subscription.

26. General

26.1 Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.

26.2 Entire agreement. These Terms, together with the Privacy Policy, Affiliate Disclosure, and any documents expressly incorporated by reference, are the entire agreement between you and the Company regarding the Services and supersede all prior understandings.

26.3 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

26.4 No waiver. Our failure to enforce any provision is not a waiver of it.

26.5 Headings. Headings are for convenience only and do not affect interpretation.

27. Emergency Notice

28. Contact